Service Quality SERVQUAL Dissertation

Dissertation on Assessment of Service Quality

Writing a Dissertation on Service Quality is an excellent dissertation topic. Always get your
research objectives clear before commencing the process of dissertation writing.
The introduction chapter of your dissertation should have your research objectives
and research questions. By doing that not only the reader, but you as writer
will gain confidence to complete your dissertation in a systematic manner.

Background of the Study

Assessing the competency level of employees helps organizations to communicate
 desired behaviours, control costs and increase customer satisfaction. It can also serve
as the foundation to hire, train and develop employees. It is necessary to continually
assess the competency level of employees.

Research Objectives of the Dissertation

i.) To ensure that employees in a particular job/occupation have the necessary

skills abilities and attitude to perform the needed activities and achieve organizational objectives.

ii) Identify the skills employees possess as well as any gaps existing between actual and
required skill levels and to close these gaps.  

Based on the above objectives of study we can proceed writing a quality dissertation
on service quality. If you need any assistance on how to go about writing the research
 methodology chapter, than refer various books, journals and research papers.

You can also discuss with the research consultant at Mahasagar Publications who
will help you and give you tutorials and tips on writing dissertation on service quality.

 Contact mahasagarpublications@gmail.com or call +91 9819650213 or
visit corporate website Http://www.mbaprojectreport.net