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Thursday 24 April 2014

Consumer Attitudes towards Energy Drinks

Sports and Energy Drinks - UK -

Attitudes towards Energy Drinks


Key points
              The main barrier to entry for non-users is a cynicism about product claims but not concern about value for money, how healthy they are, taste or confusion between energy and sports drinks.
              Consumers are doubtful about whether or not energy drinks represent value for money. The fact that the value of the market has grown despite the recession suggests that this is not yet a problem, but it needs to be addressed.
              Even amongst users, people question whether they really work as they are claimed to. Part of the problem seems to be that consumers buy into the concept of increased physical energy but have only a hazy notion of the advantages of mental energy.
              Consumers are sceptical about how healthy they are. With people moving towards healthier lifestyles, it is important that this is addressed.

“Which, if any, of these statements about energy drinks do you agree with?”

FIGURE 45: Attitudes towards energy drinks – all adults and drinkers, April 2009


All adults
Drinkers of energy drinks
Base: adults aged 16+
1,000
489

%
%



They are too expensive for what they are
33
34
They are a good mixer with alcohol
18
33
They help me get through a busy day
15
28
They are a good alternative to other soft drinks
14
25
Good for rebuilding energy levels after sport and other physical activities
13
23
They give me an energy boost on a night out
11
21
They are a good alternative to drinking tea/coffee
10
20
They are not good for you
22
20
Good for extra endurance during sport and other physical activities
11
19
I am confused by the difference between an energy and a sports drink
16
16
I don't believe the claims made for them
24
15
They improve mental alertness
8
13
I don’t like the taste
16
11
Their effect is only psychological
8
9


SOURCE: Toluna/Mintel

Barriers and non-barriers to entry
              The table below looks at the attitudinal difference between what all adults and users think of energy drinks – and in this way isolates the barriers to entry for non-users.

The main barriers to entry for non-users (ignoring specific occasions for usage which they will inevitably score lower on) is:

              greater cynicism about product claims.

Those factors which are not a barrier to entry for new users are:

              value for money
              taste
              health issues
              confusion about the difference between energy and sports drinks.



Even users not convinced by value for money
              As mentioned in the Internal Market Environment section, energy drinks are priced at a similar level to carbonates, thus offering good value for money. However, Mintel’s research indicates that this message is not being communicated well enough to users. A third of users think energy drinks are expensive for what they are, and this is especially the case amongst younger consumers (see Figure below).

FIGURE 47: Attitude towards thinking energy drinks are expensive for what they are, by age, April 2009

Base: 1,000 adults aged 16+
SOURCE: Toluna/Mintel

Consumers question energy drinks’ functionality
              Indications of why the value message is not resonating with consumers may be due to cynicism about the extra functionality of energy drinks, other than hydration, compared to water or carbonates amongst users:
              One in seven of drinkers do not believe the claims made for energy drinks, rising to a quarter of the general population.
              Only 13% of drinkers (and 8% of all adults) think they improve mental alertness. This is especially problematic considering that this is a key differentiator of energy drinks from sports drinks.
              That consumers are dubious about the mental benefits of energy drinks stands in contrast to Mintel’s findings that users of sports drinks buy into the physical benefits (see Consumer Attitudes towards Sports Drinks). This is perhaps because mental energy is a less tangible, less clearly defined concept amongst consumers. Communication that can articulate a clear understanding of how greater mental energy can help concentration and avoid a post-lunch slump has the potential to open up the market to white-collar workers in particular.
              New European legislation may force sports/energy drink brands to prove scientifically any claims that are made. However, manufacturers can be proactive in opening an honest dialogue with customers. This could involve monitoring and responding to blogging to understand what consumers distrust and why, investing in and publicising independent research that tests the efficacy of the products and providing clear pros and cons of all ingredients that go into energy/sports drinks.
              Brands can recruit a panel of users and non-users; exercisers and non-exercisers and provide them with a six-week sample and in return ask them to blog and Twitter their experiences – warts and all. This would give cynical consumers a credible understanding of how they do and do not work. It can also give people ideas about different occasions of usage to those they are used to.

Navigating busy lifestyles
              There is a culture of working long hours in the UK and research shows it is natural for people to have a mid-afternoon dip in alertness (see Internal Market Environment). Our research lends credence to this approach, with almost a third of people viewing energy drinks as an aid to get them through a busy day.
              However, it is predominantly younger consumers who think this, rather than over-35s. An opportunity exists to increase penetration among older consumers by targeting workers, something that some manufacturers have already begun to exploit, eg Lucozade Alert.

Stealing share from other drinks categories
              There is evidence that energy drinks are seen as an alternative to other non-alcoholic beverages – in particular soft drinks but also coffee and tea – again amongst the young in particular.
              Being a relatively immature market, energy drinks have a much shorter heritage than carbonates and coffee or tea. This may be partly why they are so biased towards younger people. However, as the current younger generation grow older, there is a good chance that they will continue to use energy drinks to some extent. Like coffee, tea and carbonates, it will become more entrenched in their behaviour and psyche.
              The consumer research also shows that there is still a strong market for competing with on-trade mixers; this despite the fact that fewer people are drinking Red Bullwith vodka. There is an opportunity for a product with a more refined taste and more natural ingredients to challenge Red Bull in this sector, in the style of Pepsi Raw in the carbonates market. This would tap into the increasing concern of consumers to engage in healthier lifestyles, as well as giving people a much-needed energy boost for an evening in a pub or clubbing. It could also appeal more strongly to women. Mintel’s research shows that, whilst Red Bull has a penetration of 32% amongst UK men, this falls to just 17% for women.

Health concerns
              Currently, a fifth of adults and energy drinkers think that the products are not good for you, which is likely to be a particular barrier to entry as people age, and for women. People tend to become more concerned about their health as they get older, and as this report argues, targeting those in middle age is key to growing the category.
              The Who’s Innovating section shows that a feature of NPD has been products marketing themselves as more natural energy boosters and containing fewer additives. As healthier lifestyles increasingly become an issue, this is likely to represent a valuable source of future growth.


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