Dissertation Writing Help in Hotel Management in India
In the past several years, growth of tourism in India has led to a
tremendous growth in the country’s hotel industry. The fact that there is a
severe shortage in the total number of rooms available across the country is
attracting new hotel chains into the market. The situation has led to a rise in
competition and leading players are all the more focused on operating
well-managed establishments. Being a service industry, the motive of hotel
management lies in providing the best services to the customers. As a result,
efficient management of hotel or hospitality service is the main focus of
leading hotel chains in the country.
Generally, a hotel offers two basic services, namely lodging facility
and food and beverages (F&B). These two services are the primary revenue
generators for any hotel business. However, apart from these two, a hotel may
also offer an array of other services such as laundry and valet services to its
guests. A hotel establishment also sums up as a workshop for training students
and new recruits. Hotel managers are hired mainly to ensure the smooth
operation of the hotel business and provide top class service to the hotel
guests. They completely devote themselves to the efficient functioning of the
hotel business.
Hotel management covers three major aspects of a hotel business –
housekeeping, front office and food and beverages. Housekeeping is one of the
most important departments within a hotel that looks into various details
essential for smooth functioning of the establishment. The department is
responsible for proper maintenance and upkeep of all guest-rooms and public areas
in the hotel premises. Apart from this, the hotel housekeeping staff also looks
after several other crucial aspects of hotel operation such as tidying rooms,
making beds, vacuuming surfaces, washing floors, removing stains and cleaning
and polishing toilets, taps, sinks, bathtubs and mirrors. Each of these
functions has its own role to play in the hotel services. The department
comprises of an executive housekeeper, deputy head housekeeper, floor
housekeeper, room attendants, linen room attendants, cloakroom attendants,
laundry attendants and valets among others. The department works in
coordination with other departments of the hotel.
Front office is the name given to all the offices situated in front of
the house – the lobby section of the hotel. The front office department
comprises various sub-sections where the guest is received, provided information,
guest luggage is handled, accounts are settled at departure, and his/her
problems, complaints and suggestions are taken care of. The term ‘front-of-the-house’
in hotel terminology refers to those parts of hotel with which the guests come
in direct contact with during the period of their stay. These parts or areas
include the building exterior (including garden), lobby, front desk, guest room
and function rooms among others. Various aspects covered under the front-office
department include reservation, reception and registration, telecommunication
service, bell desk and concierge services and front office accounting among
others. The department comprises of a front office manager, assistant front
office manager, lobby manager, reservation assistants,
receptionists/registration assistants, information assistants, business centre
manager, business centre secretary, bell captain and bellboys.
F&B department of a hotel is a part of the catering industry.
Depending on the size of hotel, there may be one or more restaurants, catering
to the F&B requirements of hotel guests as well as outside guests.
Generally, the restaurant is located off or very near the lobby area. Large
establishments with several restaurants generally take into account various
factors such as accessibility to parking lots, pool and recreational areas. At
least one facility is reserved for the convenience of hotel guests. Most hotels
today also maintain a separate beverage section usually called a bar or a
lounge. Since lounges are often located adjacent to the lobby, it is common for
them to be in enclosed spaces to reduce noise filtering into the lobby or
nearby restaurants. The theme may follow the adjacent restaurant or may be
individualised. Various services covered under the scope of F&B department
include table service, bar service, cafeteria service, buffet service and room
service among others. The department comprises of an F&B manager,
restaurant or dining room manager, head waiter, waiters and waitresses, station
waiters and waitresses and busboys among others.
Hotel management is becoming complex as the volume and quality of
services are increasing at a fast pace. Apart from hygiene and aesthetical
beauty of the establishment, hotel guests are also impressed with the
attentiveness, empathy and responsiveness of staff members. Hence, besides building
a comfortable and hygienic environment, the management of the hotel should make
an effort to maintain good human relations with the help of effective
communication and top class service. Moreover, the reputation of the hotel is
built on certain qualities such as quick and easy access, aesthetic beauty and
hygiene and quality service.
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